Launch food delivery – yourself or via partners

Some restaurant brands rely on online partners to deliver food direct to customers. But it’s also possible to manage your own drivers and handle things in-house. You can provide a personalised, high-quality service – and watch your business grow without giving up a significant share of your revenue to a third party. Having the right management tools is essential.

With Syrve, you’ve got a system that supports your delivery ambitions, whichever route you take – in-house or via partners.

Common issues for restaurants

Launching a food delivery service comes with issues such as managing drivers, integrating with third-party services, optimising routes and ensuring transparent operations. Overcoming these challenges is crucial if you want a successful food delivery service as part of your operation.

Recognising the challenges with delivery

Without the right tools, restaurants may run into problems such as these:

  • Inefficient driver management:
    Lack of real-time visibility into driver locations and the status of orders, creating delivery delays.
  • Manual handling of third-party platforms:
    Cumbersome re-keying of receipts and menu synchronisation between the POS system and third-party delivery platforms.
  • Poor focus on delivery areas:
    Difficulty in defining delivery zones, setting minimum order amounts, and ensuring timely and cost-effective deliveries within specified areas.
  • Limited order tracking:
    Customers are unable to track their orders, including real-time driver locations and estimated arrival times.
  • Complex delivery routing:
    Challenges in optimising delivery routes based on preparation and delivery times.
  • Integration gaps:
    Communication barriers between telephone systems and the POS, leading to errors and inaccuracies in order capture and processing.

Expand your business successfully with food delivery

Syrve’s advanced features seamlessly integrate and optimise food delivery within your operations – whether you deliver the food yourself or rely on a third party.

Teaming up with a third party

If you’re relying on a third-party platform to make your deliveries, then it’s important to seamlessly sync online ordering data from their systems directly onto your own.

With Syrve, you can enable API integration for a smooth order delivery and tracking experience with services like Deliveroo, UberEats and JustEat. This ensures a hassle-free process, eliminating the need for manual entry and allows for easy synchronisation and adjustment of your menu between your POS and delivery platforms.

Streamlining orders – from your own channels and third parties

Life can get complicated if you’re taking orders from multiple channels – such as your own website, app, or by phone, and perhaps from third-party platforms too.

With Syrve, you can consolidate orders from multiple delivery services into a single, easy-to-manage interface. Syrve enables you to efficiently manage all orders in one unified platform, reducing errors and ensuring timely deliveries.

You can also integrate your telephony system with Syrve’s POS to streamline order-taking processes. Simply log customer orders directly into the system, identify customers by phone number and capture data accurately.

Taking full control – by managing everything in-house

Running your own delivery operation can seem like a risky option. But it’s possible to optimise the entire process and make your own delivery service far better than those of competitors.

With Syrve, you can manage everything in real-time and have full visibility of what’s happening, from the restaurant to the doorstep. Provide your drivers with an intuitive app for instant notifications, plan routes using Google Maps and rely on a seamless reporting system.

Here’s how it works:

  • Delivery areas and minimum orders:
    Precisely define delivery areas and set minimum order amounts for each zone to ensure every delivery is profitable.
  • Optimised delivery routes:
    Ensure food is delivered on time. Syrve helps you to plot routes and has a user-friendly app to guide drivers to each customer.
  • Tracking orders in real-time:
    Offer a superior service. Allow your customers to track the status of their delivery, including the driver’s location and estimated time of arrival.
  • Predict any delays and adjust in real-time:
    Syrve’s tool estimates order delivery times based on kitchen workload, driver availability and traffic – so your staff and customers have a realistic idea of delivery times.

The bottom line

Start delivering food with Syrve. You’ll grow your business, reach more customers and gain a competitive edge.

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